Mar 11 2008
∞
Apple, Apple, Apple
I spent 45 minutes at the Apple Store on Sunday night, explaining that my new MacBook Air was broken. I spent 30 minutes on the phone with Apple yesterday, explaining that my MacBook Air was broken. So why did I have to spend 50 minutes on the phone with Apple tonight, telling the phone rep that my MacBook Air is broken? And why can the Apple rep — who was very nice — only tell me that he will pass my information on to the Replacements department, which will contact me within 48 hours? Why? Why? Why?
